Shipping + Returns


We ship within New Zealand and internationally at flat rates.
 
New Zealand : $6NZD flat rate : 2-5 working days. This includes rural delivery. Please note our courier does not deliver to P.O Boxes.
Australia : $8NZD flat rate : 7-14 working days (untracked)
International : $15NZD flat rate : 7-14 working days (untracked)
Please enquire if you would like to have your order tracked internationally - this will cost extra and we are happy to quote you.
If you are purchasing from outside of New Zealand, a customs or duty charge may incur. These are not included in your order total and you will be responsible for these upon delivery. 
Standard orders are processed and shipped within two working days.  During peak periods, such as holiday times, please allow for an addition 2-3 days for orders to be dispatched and delivery.

 

Returns/Exchanges
We do not offer returns/refunds on our soft soles so please choose carefully.
However, you are able to exchange your soft soles.
Please contact us at hellowander@hotmail.com with your name, purchase date, item purchased and a detailed description of why you would like to exchange your item. 
Please note, Wander does not refund or cover any shipping costs when exchanging an item. The exchange shipping fee is $6.50 within NZ, $9 to Australia and $15 everywhere else. We are based at a rural address.
 
Exchange Terms & Conditions
All products must be returned in original condition (unless faulty), unworn and in original packaging.
Sale items are non-exchangeable.
 
Time Frame for Exchanges
Full Price Products - within 10 days of receiving product.
Overseas- If you are located overseas, within 30 days of receiving product. 
 
Exchange Process
Contact Wander directly at hellowander@hotmail.com
1.     Pack all items carefully and securely as we are not able to accept them if they are damaged.
2.     Returns address will be provided via email. 
3.     We recommend sending using NZ Post and tracing the parcel as we are unable to cover lost packages. Please note also that we are a rural address.